Responsible Restart for VA Primary Care Locations in Northeast Ohio

Cleveland - VA Primary Care locations in Northeast Ohio will re-open for urgent, in-person care effective May 4th. VA will continue to utilize virtual care tools, leveraging technology to limit potential exposure to COVID-19 for patients and staff. 

VANEOHS’s main medical center in Cleveland and the outpatient clinics in Akron, Canton, Parma, Mansfield and Youngstown took over all in-person operations for the healthcare system March 23rd, while facilities in Lake County, Lorain County, New Philadelphia, East Liverpool, McCafferty, Ravenna, Sandusky, and Warren moved to telephone and video appointments only. 

Starting May 4th, all primary care facilities with the exception of the McCafferty VA Outpatient Clinic will re-open for urgent, in-person care with appropriate restrictions, social distancing and screening protocols in place. VA announced the permanent closure of the McCafferty clinic April 27th.     


  • PROTECT EACH OTHER – WEAR A MASK: All who enter VA Northeast Ohio facilities must wear a non-healthcare mask. Cloth or homemade masks may help protect others from a person who could unknowingly be transmitting the Coronavirus.
  • Visitor access is restricted at all VA Northeast Ohio facilities. Visitors are strongly discouraged and those under the age of 18 will not be allowed. Visitors who screen positive for symptoms (fever, shortness of breath, cough) will not be allowed in VA facilities. 
  • If Veterans have a fever, cough or shortness of breath VA asks that they stay at home and contact their Primary Care Provider for guidance on the management of their symptoms. 

For routine and non-urgent care, Veterans are encouraged to continuing using VA’s online tools. 

Telephone or Video Appointments – Veterans can receive care at home — either over the phone or via video using VA Video Connect on their computers, smartphones, or tablets. To set up telephone or video appointments, Veterans can send their provider a secure message on My HealtheVet by visiting

Veterans may also call, but VA is requesting that Veterans only call with urgent needs at this time. To learn more about VA Video Connect, visit

Prescription Refills – Veterans can request prescription refills and order and ship medications to their homes using My HealtheVet or the Rx Refill mobile app.

Download the app at

Text Message Reminders – Veterans can use Annie’s Coronavirus Precautions protocol to send automated text messages with information about COVID-19.

This application helps Veterans monitor for symptoms and can assist if they need to contact their VA facility for care. Enroll at

Secure Messaging – With My HealtheVet, VA’s online patient portal, Veterans can send online secure messages to yourVA health care team to ask them nonurgent health questions.

Register at

Veterans can also call local tele-triage at 1-888-350-3100 for general questions. For more information about VA’s Connected Care technologies, visit

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