(Brecksville) - If you live in one of the more than 200 Ohio communities where city or village income taxes are filed through RITA - the Regional Income Tax Agency - you're not alone if you have had problems going onto their website to file your taxes.

The executive director of RITA tells The Plain Dealer they have received twice the number of website hits in recent days than in any peak period over the last six years. Add to that the volume of people trying to call RITA to ask questions or complain, and they are getting fast busy signals.

As an example, it took four and a half hours for WTAM 1100s Tom Moore to wait for pages to load and re-log the website Monday to finally get his RITA return filed and paid.

Despite the problems, taxes filed through RITA are still due on April 15, even though some cities are looking to see if they can be a bit flexible.

John Veres, director of finance for the city of Independence, says any resident or business in that city will be given until April 30 to file their city income taxes. David Malinowski, the city of Mentor's finance director, tells WTAM 1100 that they'll allow city taxes to be one day late. Malinowski says it's understandable if you can't reach RITA on the phone, as he was told in an email that RITA received over 2,000 phone calls on Monday, with the average wait time being 15-20 minutes.

Other cities will have different policies. Contact the finance department in your city or village to see what kind of leeway they're granting.

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